Delete your Sledge account

You can request account deletion without having Sledge installed.

In the app

Open Account from Profile, or from the subscription screen, then choose Delete account and confirm. This deletes the Sledge account and this phone's local records unless another Sledge account owns them, subject to the limited server retention described below. It also deletes the live account-save snapshot and saved/staged meal photos. Unsaved device-only records cannot be recovered by Burlis. Before deletion, Get a copy of my data in Data & privacy offers a limited JSON copy without Pro, as described in the Privacy Policy. Android system backups and other copies are addressed below.

Account also remains available from the screens asking you to accept updated Terms or clear another account's local log. Deleting your signed-in account does not erase a different account's local records on the phone.

The app records the deletion intent before contacting the server and resumes interrupted work after restart. It clears local records only after confirmed server deletion. A lost response can be recovered using a secure receipt; a network error or expired session alone never authorizes clearing. If necessary, sign in again and retry. Revoking stored Apple sign-in access must succeed before server deletion is confirmed.

Without the app

Email support@sledge.fit with “Sledge account deletion” in the subject. If you use email sign-in, send from the linked address. For an Apple-only or Google-only account, name the sign-in provider and include your display name and account identifier if available. Do not send passwords, one-time codes, Apple or Google identity tokens or full payment details. We request only proportionate proof that the account is yours and respond without undue delay, normally within one month. You may also write to:

Burlis Management GmbH Philippstraße 27 52349 Düren Germany

A request through this page cannot remotely wipe a phone. Remove local records on each device yourself, or complete the in-app deletion flow where available.

Data removed and limited records retained

Deletion removes the live Sledge account, email and display name, Google identity, Apple identity and stored token, legal/consent evidence, sessions and unused codes, and the account-save snapshot and its photos. Optional improvement-review samples and their consent record are deleted with the account. The Mailwerk email contact used for sign-in codes is erased before deletion is confirmed. If optional account analytics was on, queued analytics events are cleared and Burlis asks PostHog to delete the events of the account's random analytics identifier.

AI reports you submitted are deleted with your account unless an identified legal obligation or legal claim requires restricted retention on a separately documented lawful basis, as described in Privacy Policy Section 8. Such a held report loses its direct account link but may still contain identifying health information; it is not treated as anonymous. We explain any applicable retention exception when handling your request and remove the report when that retention need ends. This does not permit general chat retention.

The server keeps a content-free deletion receipt for 30 days: a one-way hash of a random secret plus confirmation and expiry times, without your account ID or email. Separately, Burlis retains only the Superwall customer UUID and request time until the provider confirms erasure, then removes that handling record. Burlis initiates that provider process; no second request from you is needed. Sledge's confirmation and resetting the Superwall SDK do not mean the provider has already erased its records.

The daily recovery archives on the German host, kept for seven days, can contain pre-deletion data for up to about seven days. They are not available through the app and are used only for exceptional recovery under the Privacy Policy.

Account saving withdrawal and your rights copy

To keep the account but erase its save, turn off account saving in Account or Data & privacy. Uploads stop on this phone immediately; offline account-wide withdrawal stays pending until authenticated confirmation. Its account-bound request survives sign-out, restart and clearing local data. Uninstalling or clearing a phone alone does not erase the account save. Current live content is deleted on confirmed withdrawal or account deletion; restricted encrypted recovery archives follow the seven-day window above. There is no version history.

You can request a secure rights copy of the current server-held snapshot and referenced meal photos through the contact above, without Pro. We verify the request proportionately. The app's local JSON rights copy excludes images and has its own scope; it is not the account restoration format.

Apple and Google Play subscriptions and other copies

Deleting your account does not cancel your Apple or Google Play subscription. Billing continues until you cancel it. In Sledge, use Account > Manage App Store subscription for Apple purchases or Account > Manage Google Play subscription for Google Play purchases. You can also use the subscription settings for the relevant store. You can delete the Sledge account without waiting for the subscription to end.

Other devices' records, platform backups and records already written to Apple Health or Health Connect remain under your control. Manage them through the relevant device, storage or Health service. Apple and Google may retain purchase records under their own applicable terms and legal duties.

See the Privacy Policy for details and rights.